Help Center

Help Center

Frequently Asked Questions (FAQs)

DO I HAVE TO ORDER ONLINE?

HOW CAN I PAY FOR MY ORDER?

CAN I RETURN AN ITEM?

WHAT DO I DO IF MY PARCEL HASN'T ARRIVED YET?

WHERE DO YOU DELIVER TO?

CAN YOU DELIVER TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?

HOW DO I KNOW MY ORDER HAS BEEN PROCESSED?

HOW DO I USE A PROMOTIONAL CODE?

WHAT SHOULD I DO IF I'VE FORGOTTEN TO USE MY PROMOTIONAL CODE?

WHAT DO I DO IF I HAVE RECEIVED AN INCORRECT ITEM?

DO YOU OFFER A LOCAL COLLECT SERVICE?

EXCHANGE, RETURN, AND REFUND POLICIES