Yes, as we are an online retailer
you can only order online.
Please note once an order
is placed, we are unable to make changes, additions, or cancellations on
your item(s). Please contact our customer care team at firstname.lastname@example.org
and allow 2-4 business days for a response.
You can check the progress of your item
at the courier website by clicking on the tracking link sent to you via email
once your item has been dispatched. If your delivery is more than 5 business
days overdue, please contact our customer care team at email@example.com .
Yes! You can have your parcel
delivered to another address. If you choose to have your parcel delivered to
you at work, always make sure you put the name of the company or organization
in the address field, as well as the contact’s name to ensure your parcel is
Once you have placed your order, you
will be directed to an order confirmation message, which will contain your
order number. We will also send you an email to confirm your order has been
placed, this information could take up to 30 minutes to arrive in your inbox!
Once our team at the warehouse have processed your order, you will receive a
second email to let you know that your order is on its way to you. Please be
advised that parcel(s) may require more time to be delivered due to limited
transportation availability, as a result of the ongoing COVID-19 impacts.
At the present time we do not offer
'Local Collect' as a delivery service.
We do give the option at checkout
for you to have your order delivered to another address, so you may like your
package to be delivered to a work address or to a friend's house.
All orders are reviewed on a case-by-case basis.
We do not offer refunds unless items are damaged or
defective, in which case we will also provide you with a return shipping
Exchange requests may be submitted to firstname.lastname@example.org
within 45 calendar days of purchase date.
Customer assumes all responsibility for return shipping
costs on all exchanges related, but not limited to: unwanted, mistakenly
purchased item(s), incorrect shipping/mailing address, and/or incorrect
credit/debit card information, orders placed by mistake, and items
received after expected delivery date due to limited transportation
We aim to process your exchange and/or refund for you
as quickly as possible, but it may take up to 21 days for your refund to
be processed after your item(s) are received to our warehouse.
Depending on your bank or financial institution, please
allow up to 14 business days for the refunded amount to appear as a credit
in your bank account.
If you have not been refunded after 21 days of your
package being received at our warehouse, please contact us with the proof
of postage information on your Post Office receipt and we will look into
this for you.